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Privacy Policy

This privacy policy (“Policy”) sets out how we use data relating to you and applies to all use of your personal data by Option Solution Limited, a private limited company incorporated in Malta under company number 61537 (“Option Solution”“we”, “us”, or “our”).

This Policy sets out the basis on which personal data will be processed by us. This Policy applies to personal data we may collect from you, or that you provide to us, through or in connection with our digital performances for which we make this policy available (the “Performance(s)”). This Policy also applies for our application where we make this Policy available (the “App“). Our Performances and App are together the “Services”. Please read the Policy carefully to understand our views and practices regarding your personal data.

  1. Introduction

We will only collect and process information about you in accordance with this Policy and we will only use information collected about you in accordance with applicable data protection laws including without limitation the Data Protection Act 2018 and the UK GDPR (as defined in the Data Protection Act 2018). Where we decide the purpose or means for the processing of the personal data that you provide when using our Services, we are the “data controller”. 

As an information-led business, we place great importance on ensuring the quality, confidentiality, integrity, and availability of the data we hold and in meeting our data protection obligations when processing personal data. Option Solution are committed to protecting the security of your personal data. We use a variety of technical and organisational measures to help protect your personal data from unauthorised access, use or disclosure. 

We update this privacy notice from time to time in response to changes in applicable laws and regulations, to our processing practices and to the products and services we offer. When changes are made, we will update the date at the top of this document. Please review this privacy notice periodically to check for updates. 

  1. What information do we process?

Personal data is any information relating to an identified or identifiable natural person. We process the information you give us, whether through interactions with our app, our website or by any other form of correspondence.  

Information you provide to us 

The categories of personal data we process include: 

  • Contact details (title/name/address/email address/phone number) 
  • Date of Birth 
  • Gender 
  • Bank details (name/account number/sort code) 
  • Any information you share through our social media channels 

Information we collect from you 

When you use our app, we may collect: 

  • Device details 
  • App login information – when creating an account user name, we strongly advise you not to use your real name or any other information specific or personal which may identify you. 
  • App usage data 
  • Location data 
  • Information required for legal and regulatory compliance 

We may use tools to personalise the user experience of our App, which may be disabled at any time using the Privacy Settings in the App or on your device.  

  1. Purposes and bases for processing your personal data

We may use your data for the following purposes and on the following lawful bases: 

Purpose Lawful Bases for Processing 
Delivery and performance of our App services in accordance with our Terms and Conditions  It is necessary to process your personal data to facilitate performance of the service contract  
Providing information on your account, such as transaction history, cashback rewards and spending trends It is necessary to process your personal data to facilitate performance of the service contract  
Prevention and detection of crime including money laundering, fraud or other crimes   We have a legal obligation to report any such activity to the relevant authorities and regulators 
Compliance with sector-specific laws, regulations, and guidelines We have a legal obligation to provide our services within the law and regulations set down by our Regulators  
Providing you with updates about our Apps, additional features, and providing you with exclusive promotions and deals.  It is our legitimate interest to provide accurate and up-to-date information to App users and to increase features of the App in order to continually improve and expand the services we provide 
Marketing of our products and services and the products of selected partners including sports, betting and gaming products. Direct marketing is based on customer consent. Where an individual has given consent for us to send direct marketing to the customer.  
Delivering the benefits of our App by connecting you to the services and products of our merchants It is our legitimate interest to promote our services and products 
Improving our App and website and the overall App user and website visitor experience It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our website and App 
Ensure maintenance of a secure connection between the App and your device It is our legitimate interest to ensure the integrity and security of personal data flowing through our systems 
Initiate action against any user who acts outside any laws, regulations or our Terms and Conditions or Terms of Use policies It is our legitimate interest to ensure protection of our company products, services, and reputation 
Analyse and track use of the App for reporting and analytical purposes It is our legitimate interest to monitor App usage in order to continually improve the user experience 

Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information. 

  1. Sharing your information

We will share your personal data outside the European Economic Area (EEA). This is necessary for the purposes of providing our Services to you, but we will only share it where appropriate safeguards are in place to ensure your personal data is protected to the same standard expected within the EEA. 

We may share your data with service providers and suppliers to our business who process data on our behalf. In such cases, our service providers and suppliers are data processors and may only use the data in line with our instructions and not for any other purpose. This and other obligations are agreed in the contract between Option Solution and the service providers and suppliers. 

In addition, we may disclose your personal data to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal data we hold may be included as part of that sale, in which case you will be notified via email, your account and/or a prominent notice on the App of any changes in ownership or use of your personal data, as well as any choices you may have.

We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of us, our personnel or customers, or others.

We may also disclose your personal data, to the extent necessary to application stores or platforms (such as the Apple App Store and Google Play Store) if that is required, for example, for fulfilment of an order you make (e.g. if needed to fulfil an App/Performance order) or in order to investigate or prevent fraud.

Our App includes links to our social media pages which enable you to view our content through selected sites. These applications may collect your IP address or Device ID and may set a cookie on your device. When you use one of these links, you are sharing information to another website or service and this privacy policy will no longer apply. Please read the privacy notices provided by the particular social media website you are sharing through before posting any personal information using these links. 

Please see the below list of key external providers with whom we share your data, the purpose of this sharing and where possible a link to their privacy policy. 

Provider Purpose of sharing Privacy policy 
Facebook We share marketing and demographic information. This is necessary to create exemption lists to optimise and remove certain customers from marketing campaigns. 
Xtreme Push To trigger in-app messages, push notifications and text messages to users 
Betting PartnersThe privacy policy for the betting partner will apply.
Brand partners If you have given consent upon registration to receive direct marketing from one of our brand partners, we will share your data with them for this purpose.  Brand partners for whom we request your consent to share your data for direct marketing purposes include, without limitation, DP World Tour and PGA Tour.  The privacy policy of the white label partner will apply 
Service providers These may include partners who conduct marketing activity on our behalf where consent is given as required for such marketing.  This privacy policy of the brand partner will apply. You can usually obtain this by visiting their website.  
  1. Your rights

The GDPR provide you with certain rights in relation to the processing of your personal data, including to: 

  • Request access to personal data about you (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you, and to check that we are lawfully processing it. 
  • Request rectification, correction, or updating to any of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. 
  • Request personal data provided by you to be transferred in machine-readable format (“data portability”) 
  • Request erasure of personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove personal data where you have exercised your right to object to processing (see below) 
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you (e.g. if you want us to establish its accuracy or the reason for processing it) 
  • Object to the processing of your personal data in certain circumstances. This right may apply where the processing of your personal data is based on the legitimate interests of Option Solution 
  • Complain to your local supervisory authority if you are not satisfied with the way we are handling your data.

Some of these rights are not absolute and are subject to various conditions under applicable data protection and privacy legislation and the laws and regulations to which we are subject. If at any time you decide that you no longer wish to be contacted for marketing purposes, or if you would like to exercise any of your rights as set out above, you can contact us at You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. 

  1. Data retention period

We will retain your personal data for as long as is necessary to provide you with our products and ongoing Services and for a reasonable period thereafter, to enable us to meet our contractual and legal obligations and to deal with complaints and claims.  

In some circumstances we are legally obligated to retain information to comply with legal obligations relating to crime prevention or gambling specific regulations.  

At the end of the retention period, your personal data will be securely deleted in accordance with the Option Solution Personal Data Retention and Destruction Policy and Schedule. 

  1. Security

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Services taking into account the likelihood and severity those risks might pose to the rights and freedoms of our Service visitors and customers.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

  1. Contact

You can contact Option Solution in relation to data protection and this privacy notice by emailing

  1. Questions about this policy

For questions or comments regarding our Policy, you can email us at   

Last Updated: 20 December 2023