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Terms and conditions

Date of last change: 18 December 2023
18/12/23 update: Updates for the launch of Super Fantasy 1.0 23/24 season.

1. WHO WE ARE

1.1 We are Option Solution Limited, a private limited company incorporated in Malta under company number 61537. (“Option Solution” / “we” / “us” / “our”).
1.2 Option Solution makes available and operates the online game Super Fantasy (the “Game”).
1.3 For the avoidance of doubt while the Game may be made available to download on the Apple App Store and/or the Google Play Store (each a “Store”), neither Stores are in any way involved with operation of the Game.
1.4 The Game is free-to-play. We do not purport to provide gambling facilities on the Game, and as such we are not licensed and regulated by any gambling authority.

2. THESE GENERAL TERMS

2.1 These general terms and conditions (“General Terms”) contain the general rules applicable to the Game, and therefore govern your relationship with us and any activity on the Game. We would encourage you to read the General Terms carefully, but in particular, we wish to draw your attention to clauses 5.17 to 5.18 which set out what happens in the event of a technical / human error or malfunction, and clause 11.4.1 which limits our liability in this regard.
2.2 It is important that you read these General Terms fully as when you open an account with us (“Account”) and access the Game you confirm that you agree to be bound by these General Terms. If you do not wish to accept these General Terms then please navigate away from the Game and do not complete your registration or further use the Game, as we will consider any such actions as your unqualified acceptance of these General Terms. If you have any questions about these General Terms, please contact us using the contact details within the Game.
2.3 We may change the General Terms from time to time. If we deem any such change to be material in nature, we will take reasonable steps to bring the change to your attention by either email or a notification within the Game. If you do not accept the revised terms, you will not be allowed to continue using the Game.

3. ELIGIBILITY – WHO CAN JOIN US

3.1 Subject to the below provisions on age, location and relation to us, only individuals engaging in recreational play are permitted to register an Account with us and access our Game (and not e.g. companies, institutions, or ‘syndicates’) unless we consent in writing.
3.2 All applications to register an Account with us are subject to our permission at all times and may be refused or withdrawn at any time. We shall not be obliged to give reasons for any refusal of registration nor for any suspension, or cancellation of, your Account.
3.3 We reserve the right at any time and for whatever reason, to suspend or close your Account, restrict your access to our Game and block transactions if you are found to be (or if we reasonably suspect you are) in breach of these General Terms.

Your Age and Identity

3.4 You must be at least 18 years of age (or of ‘legal’ age where you reside, if higher) to register an Account with us andaccess the Game . Additionally, any person aged 18 or older is not permitted to establish an account for or on behalf of a minor or allow access to an Account by a minor. You confirm / warrant that you will not seek to register an Account with us if you are a minor.
3.5 We reserve the right to undertake an age and identity verification process when we reasonably suspect you may be in breach of these General Terms. This will generally involve us asking you to provide an (i) identity document; and (ii) proof of address document. The purpose of this check is to verify your age and identity, and ensure that the Game is as fair as possible by preventing duplicate / fraudulent registrations. The process may be repeated at a later stage if your details have changed or if we reasonably deem it necessary to repeat the process.

Your Location

3.6 In order to register an Account with us and access the Game, you must be resident and located in the Denmark (“Permitted Territory”).
3.7 You further agree that we are not responsible for any action which may arise from you holding an Account and / or accessing the Game from any territory other than the Permitted Territory.
3.8 You represent to us that you are eligible to use the Game under these General Terms and will not access or use the Game from any physical location where such activity would be unlawful or contrary to these General Terms. You further agree that we are not responsible for any action which may arise from you holding an Account and / or accessing the Game in a territory where such activity may be illegal.
3.9 You agree and confirm that you will not employ methods, devices or technology (including, but not limited to, using a proxy, VPN or other technique that disguises your IP) to give a false or misleading impression of your physical / device location when accessing our Game nor select a location that does not correspond with your actual location for the purposes of registering an Account or accessing our Game.

Your Relation To Us

3.10 Our officers, directors, employees, consultants and/or agents, and/or any member of their households, are not permitted, either directly or indirectly, to enter the Game at any time during their engagement, except where strictly necessary for the purposes of their engagement with us and for test purposes only (and in which case are not eligible to claim any prizes or withdraw any funds).
3.11 Additionally, our suppliers and partners (and their officers, directors, employees, consultants and/or agents), who provide products or services which are directly linked to the operation of the Game, are not permitted to enter the Game or win any prizes at any time during their engagement with us. For clarity, this clause does not prevent our advertising partners from using the Game or winning any prizes.
3.12 We shall have sole discretion to determine if you are permitted to enter the Game and therefore, in the event of uncertainty, we encourage you to check with our customer service team prior to registering an Account or conducting any activity on our Game.

4. OPENING AND CLOSING YOUR ACCOUNT

Application and Registration

4.1 To access the Game, you must first open an Account by providing the relevant details requested on the Game registration page.
4.2 You warrant that the details you supply us upon registration are:
4.2.1 100% correct and up-to-date; and
4.2.2 in no way false, inaccurate or misleading; and
4.2.3 remain so for the duration of any membership extended to you.
4.3 Only one Account is permitted per individual. When opening an Account you warrant that you do not already hold an Account with us nor have you previously had an Account closed by us.
4.4 We reserve the right to close any accounts that we identify are opened in breach of these General Terms and to void any Game entries and winnings you have made using those accounts.
4.5 You agree that you will only open an Account on your own behalf acting as principal and not as an agent for any third party.
4.6 When you register an Account with us, you will be invited to set-up a username and password. You agree that:
4.6.1 we can, at our discretion, include your username in a leaderboard for the Game and that we can publish this leaderboard both within the Game, our social media channels and permit our partners to do the same;
4.6.2 you will not choose a username which incorporates personally identifiable information (i.e. your name or a unique nickname) if you do not want your Account to be personally identifiable on our leaderboards;
4.6.3 you will not choose a username which is of offensive or unacceptable description / nature and if you do then we (in our sole discretion) can suspend or close your Account;
4.6.4 it is and remains your responsibility to keep your own Account login details safe, secure and up-to-date and not to share, or make them known to anyone else (whether directly or through inadvertence on your part, and including e.g. any “pre-filled” or “stored” logins on any personal device); and
4.6.5 it is and remains your responsibility to ensure the security of any device used to access your Account and our Game (including both “good practice” measures such as locking your screens and employing appropriate access controls and anti-virus protections).
4.7 You further agree that we cannot and will not be held responsible, nor legally liable, for any unauthorised (or authorised) use of your Account login, device, or payment details where we are not ourselves clearly at fault.
4.8 You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or third parties in accordance with our Privacy Policy. You agree that we may supply the information you have given us to authorised credit reference agencies (or other third parties who offer customer validation services) to confirm your identity and payment details.
4.9 It is and remains prohibited for any players to sell, transfer, and/or acquire Accounts from any other individual. We may close any Accounts, cancel any Game entries and void any necessary transactions or withdrawals where we know or reasonably suspect that you have done so.
Closure
4.10 You have the right to close your Account at any time. To close your Account, you should contact our customer service team using the contact details within the Game.
4.11 We may also close your Account without a request from you at our sole discretion, which is most likely but not exclusively exercised when you are in breach of these General Terms.

5. Super fantasy

5.1 For the purposes of these General Terms, the following words shall have the following meanings:
5.1.1 “SF Card(s)” means player and team cards on Super Fantasy.
5.1.2 “SF Coin(s)” means units of the in-game currency on Super Fantasy that can be used to transact on the Super Fantasy marketplace, e.g. to purchase SF Packs.
5.1.3 “SF Pack(s)” means randomly-generated digital card packs on Super Fantasy that contain SF Card(s).

SF Packs and SF Cards

5.2 If you access and play the Game, you may accumulate SF Coins, SF Packs and SF Cards.
5.2.1 Please note that we do not make any guarantee that the Game will be available, or that each and every SF Card can be used to enter each and every Game contest made available.
5.2.2 Notwithstanding the above, SF Packs, SF Coins and SF Cards accumulated during any particular tournament or season will generally not be able to used for any subsequent tournament or season. For example, SF Coins accumulated during the 2023/2024 PL season may not be used during the 2024/2025 PL season.
5.3 Each SF Card has a unique identifiable number; however, you cannot exchange any SF Card or SF Coins for a monetary value or use them outside the Game.
5.3.1 We may introduce such functionalities in future at our discretion; however, we offer no guarantees that we will do so.
5.3.2 You should therefore only collect the SF Packs and SF Cards on a recreational basis for the purpose of using them in the Game contests made available in the present day, and not in any circumstance collect SF Packs or SF Cards for the purposes of generating a ‘profit’, any kind of monetary return, or long term use beyond the Game contests currently advertised.
5.4 It is expressly prohibited to arrange the sale of your SF Coins and SF Cards outside of the Game whether that is in return for cash or anything else. We will consider doing so a material breach of these terms.
5.5 Please note that any SF Coins and SF Cards obtained in breach of these General Terms (including through the purchasing and/or sale of an account) will be removed from the Game.
5.6 As the SF Cards have no monetary value, no compensation will be available for SF Packs and SF Cards removed from the Game. This is true even if the SF Pack or SF Card were purchased using Cash or SF Coins.
5.7 We reserve the right to release additional SF Packs and SF Cards at any time. The number and type of SF Packs and SF Cards in circulation shall be chosen by us at our sole discretion.

SF Coins

5.8 If you access and play the Game, you may accumulate SF Coins. SF Coins can be accumulated: (i) free-of-charge from carrying out certain activities on the Game; or (ii) purchased via the Google Play or Apple App store.
5.9 In respect of each purchase of SF Coins via the Google Play or Apple App store:
5.9.1 by purchasing coins via the store, you authorise us to instruct Google / Apple to collect payment from you;
5.9.2 all such payments are also subject to Google’s / Apple’s terms as updated from time to time; and
5.9.3 you agree that all such purchases are non-refundable.
5.10 SF Coins can presently only be used to purchase SF Packs or SF Cards from the marketplace.
5.11 Please note that we do not make any guarantee that SF Packs or SF Cards will be available to purchase, either in totality or in the same form presently available, from the marketplace in the future.
5.12 Any SF Coins accumulated during any particular tournament or season will not be usable for the following tournament or season.
5.13 SF Coins have no monetary value and are not exchangeable or redeemable for cash.
5.13.1 You should therefore only collect and accumulate SF Coins on a recreational basis for the purpose of using them in Super Fantasy as possible in the present day, and not in any circumstance collect SF Coins for the purposes of generating a ‘profit’, any kind of monetary return, or long term use beyond Super Fantasy as is.
5.14 Please note that any SF Coins obtained in breach of these General Terms (including through the creation of duplicate accounts or the purchasing and/or sale of an account) will be removed from the Game.
5.14.1 As the SF Coins have no value, no refunds or compensation will be available for the SF Coins removed from the Game. This is true even if the SF Coins were purchased. It is therefore important that you ensure your compliance with these General Terms.
5.15 You can earn SF Coins by completing various challenges as described within the Game (“SF Challenges”).

Malfunctions

5.16 From time to time, technical malfunctions or human errors may occur which affect the Game (“Malfunction(s)”). In some cases, Malfunctions may not be apparent or detectable by you and/or us until our verification checks have been completed. Malfunctions include (but are not limited to):
5.16.1 malfunctions and/or errors relating to the underlying mechanics and maths of the Game, including where the Game operates other than in accordance with its ‘random number generator’ (such as that used to randomly distribute SF Cards on the Game , or pick a winner in random Prize Draws), or the published Game Rules;
5.16.2 malfunctions and/or errors relating to disconnections and/or internet or server outages;
5.16.3 errors in the scoring of selections in the Game (for example, if your selection is awarded points when it should not have been based on real life performances); and
5.16.4 errors which result in an incorrect prize being advertised for the Game.
5.17 You agree that you will inform us of any Malfunctions you become aware of as soon as possible and you should not seek to exploit a Malfunction, and/or encourage any third party to do the same.

6. AGE AND IDENTITY VERIFICATION

6.1 We reserve the right in our sole discretion to carry checks to verify your age, identity or eligibility for any Game.
6.2 The checks will ordinarily involve a request for the documentation specified in clause 3.5 above; however, we reserve the right to request copies of additional documentation or further information where we reasonably deem it appropriate to do so. Such checks will usually, but not exclusively, be carried out prior to withdrawal or claiming a prize.
6.3 You agree to comply with any and all such verification requests from us in a prompt and helpful manner, and that we may delay crediting any winnings or withdrawals until such further evidence is provided.
6.4 You also confirm and acknowledge that you understand and accept that your Account (and any transaction or activity upon it) may be suspended or cancelled in the event that you do not provide verification when reasonably requested to and/or until you do so. You further agree and understand that we reserve the right to suspend or close your Account (and any related process including, Game entries, withdrawals or transactions, where applicable) where the results of additional verification checks indicate that the information previously provided to us was, is, or has become, insufficient, false, inaccurate, untruthful or misleading.
6.5 We may also make a report about you to any applicable authorities where our general monitoring or specific enquiries give us any cause to suspect that money laundering, terrorist financing, fraud, or any other criminal activity has taken place or is likely to take place

7. DORMANT ACCOUNTS

7.1 We will consider your Account to be dormant if you have not accessed it for any continuous period of 365 days. Accessing your Account is defined as ‘logging on’ to your Account using your username and password.

7.2 Once your Account has been deemed dormant it will be we closed.

8. PRIVACY AND PUBLICITY

8.1 If you enter a Game, you agree that we, and our selected partners and affiliates, may include and / or announce on the Game, on social media and / or elsewhere at our sole discretion the following details if you win a prize in a Game :
8.1.1 your surname;
8.1.2 your username;
8.1.3 your county / state; and
8.1.4 your Game entry.
8.2 You also agree that:
8.2.1 your username and your Game entry may feature in a live leaderboard compiled of Game entrants by us and published on the Game, social media and / or anywhere else at our sole discretion; and
8.2.2 we, and our selected partners and affiliates, may re-post any publications you make regarding any Game entry made by you on the Game including, without limitation, any posts made on social media regarding wins.
8.3 For more information about how we will process your personal data in relation to the Game, please see our Privacy Policy linked at the start of the General Terms.

9. STORE TERMS

9.1 You acknowledge that you have agreed to the relevant Store’s terms of use and service relating to your transaction with such Store.
9.2 The following terms of this section are the terms which we are required by Apple to notify you of and obtain your consent of in respect of using the iOS versions of the Game:
9.2.1 You, and Option Solution, acknowledge that these General Terms are concluded between you and Option Solution only, and not with Apple Inc. (“Apple”), nor any subsidiary or affiliate company of Apple. You also acknowledge that we are solely responsible for the Game and the content therein.
9.2.2 Subject to your compliance with all conditions of these General Terms we grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited right and license to use one copy of the relevant Game for your personal, non-commercial use for gameplay on the compatible iOS product which you own or control, and as permitted by the usage terms and conditions set forth in the App Store Terms of Service (https://www.apple.com/uk/legal/sales-support (https://www.apple.com/uk/legal/sales-support)).
9.2.3 We are solely responsible for providing support and maintenance for the Game. You and Option Solution acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Game.
9.2.4 You acknowledge that Option Solution, and not Apple, is responsible for addressing any claims you may have relating to the Game or your possession and/or use of the Game, including but not limited to:
(a) product liability claims;
(b) any claim that the Game fails to confirm to any applicable legal or regulatory requirement; and
(c) claims arising under consumer protection or similar legislation.
(d) You acknowledge that in the event of a third party claim that the Game or your possession and use of the Game infringes that third party’s intellectual property rights, then Option Solution shall be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property right infringement claim, and not Apple.
9.2.5 You confirm that:
(a) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a ‘terrorist supporting’ country; and
(b) you are not listed on any US Government list of prohibited or restricted parties.
9.2.6 You acknowledge and agree that Apple are third party beneficiaries of these General Terms, and that when you accept the terms and conditions of these General Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these General Terms against you as a third party beneficiary thereof.
9.2.7 The ways in which you can use the Game may also be controlled by the relevant Store’s terms and conditions and policies as made available to you by the Store. To the extent that there is a conflict between the terms of these General Terms and the relevant Store’s terms from which you purchased (where applicable) or installed the Game, the Store’s terms shall prevail to the extent of the conflict.

10. PRIZES

10.1 From time to time our Partner Cashpoint.dk will offer prizes. To win the prizes, the user must have an active account with Cashpoint.dk. The user must not be registered in ROFUS. The account must have the same e-mail address as the account made with Super Fantasy. 

10.2 There is no fee for participating in the competition.

10.3 Option Solution does not pay out any prices nor does Option Solution have any responsibility for these. Option Solution operates SuperFantasy.dk as a free to play entertainment game.

10. 4 All prizes are offered and paid out by Cashpoint.dk on users accounts on Cashpoint.dk based upon the leaderboard rankings.

11. LIMITS ON OUR LIABILITY

11.1 The Game is provided “as is” and (to the maximum extent permitted by applicable laws) without assurances of any kind, in particular, we do not assure you that our Game (or their content) is or will be available, nor error, Malfunction or virus free. Whilst we shall endeavour to procure that our Game is available 24/7 we shall not be liable if for any reason our Game is unavailable at any time or for any period. Access to the Game may be suspended temporarily and with or without notice in the event of system failure, maintenance or repair or for reasons beyond our control.
11.2 You agree to fulfil all commitments made on your Account and in these General Terms and agree that, if you do not, we may legitimately withhold, adjust, or set-off player balances, payments on/to/or from your Account in the event that you do not do so.
11.3 You acknowledge that if you make a payment on or in connection with the Game , there is a risk that you may lose money.
11.4 We and our officers, directors, staff and contractors (including our group companies where and if applicable) will (to the maximum extent permitted by applicable laws) not be liable to you for any loss, damage, or legal claim(s),whether in contract, tort (including negligence) breach of statutory or regulatory duties, or otherwise, which arise from or are connected to:
11.4.1 any Malfunction – see clauses 5.17 to 5.18 above. Where this occurs, we may choose to put you back in the position you would have been in had that Malfunction not occurred (e.g. return your stake only, or resettle with the correct amount of winnings); and/or
11.4.2 any indirect losses, arising from your use of our Game including:-
(a) loss of profit or goodwill;
(b) loss of amenity;
(c) disappointment and/or loss of any expected benefit;
(d) ancillary sums expended in expectation of, or further to, the Game result or outcome; and / or
(e) any, travel, transport, accommodation or other ancillary costs; and / or
(f) any losses arising from your own failure to effectively utilise player account tools or to effect a self-exclusion from our Game.
11.5 Without limiting the generality of the foregoing you agree (to the maximum extent permitted by applicable laws) to indemnify us (i.e. make a legally enforceable promise to pay us upon request) for any and all losses, liabilities, costs, claims or damages that we and our officers directors employees or contractors may sSFfer or incur as a consequence of your breach of these General Terms.
11.6 You agree (to the maximum extent permitted by applicable laws) that in the event of dispute as to our Game that our maximum liability to You is and will be limited to the higher of:
11.6.1 the value of money you paid directly in connection with the subject matter of the dispute (if none, this will be £0.00);
11.6.2 the value of the Game prize legitimately (excluding Malfunctions) made available by us in relation to disputes over whether you have won a Game; or
11.6.3 the amount of £1,000.
11.7 The above shall not act to exclude and limit our liability where it would be unlawful to do so. Thus, we do not exclude our liability for death or personal injury caused by our own negligence, for example, nor do we exclude or limit our liability for fraudulent misrepresentation.
11.8 Where the Game contains links to third party websites and resources, these links are provided for your information only. We have no control over the content of these websites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services.
11.9 Our Game are made available to you (and others) on the basis of the core limitations (above) which you are taken to accept upon login or play. If you do not accept the above, then do not register an Account or use our Game .

12. COMPLAINTS AND DISPUTES

12.1 If you wish to make a complaint you may contact our customer service team through the contact details available on the Game.
12.2 Complaints will not be heard by us unless they are raised with us within twelve (1) month of the date of the event or events to which the complaint relates.
12.3 We will acknowledge your complaint/dispute promptly if it has been submitted to info@superfantasy.dk and will in any event respond within 5 days.
12.4 In all cases we will endeavour to resolve your complaints (including any appeal) within 8 weeks from the point at which we have been supplied by you with all relevant information. We may however take longer if you delay in providing us with all relevant information needed to investigate your complaint.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 We endeavour to present the Game in such a way that it does not rely on nor infringe any third party intellectual property rights. Where we do not use official photography or videos, such as the use of avatars on the SF Cards, we do not claim that we are officially licensed or endorsed by any third party.
13.2 Occasionally, the Game may contain official photography or videos (such as images or footage of professional footballers). Where this is the case, we do not claim that we own such content, or are officially endorsed by any third party, but rather our use is pursuant to a license agreement in place with the third party in question or an approved licensor.
13.3 Subject to the above and unless stated otherwise, we are the owner and/or licensee of (without limitation) all copyright, trademarks, designs, text, photographs, videos, images and graphics, code, database, design, and all other intellectual property rights on our Game including any mobile or other version of it (the “Game Content”). Those rights are protected by appropriate registrations and applicable laws and treaties.
13.4 You are granted a simple limited and revocable licence to access the Game Content on our Game for the purposes of using your Account and entering Games in accordance with these General Terms (only) and for no other purpose whatsoever and in object code form only. That licence is fully conditioned upon your ongoing compliance with these General Terms and subsists for so long as you are permitted access to our Game, whereafter it automatically ends. No other rights whether, express or implied, are or will be granted to you.
13.5 You agree that you shall not, copy, adapt, reverse engineer, decompile, disassemble, modify, use, or interfere with, “hack” or otherwise seek to compromise the Game Content (and any related software game or data) or otherwise link to it. You confirm that any attempt to do so shall be considered a serious breach of this agreement between us justifying immediate termination and closure of your Account and/or such other action (including but not limited to legal action) as we may see fit.
13.6 For the avoidance of doubt, you agree not to use any part of the Game Content for any commercial purposes without obtaining a licence to do so from us or, where applicable, our licensors.

14. FORCE MAJEURE

14.1 We shall not be in breach of these General Terms nor liable for a delay in performing, or failing to perform, any of our obligations under these General Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control.

15. WAIVER

15.1 Our failure or delay in enforcing or partially enforcing any term of these General Terms shall not be interpreted as a waiver of any of our rights or remedies. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

16. SEVERANCE

16.1 If any court or competent authority finds that any provision (or part provision) of these General Terms is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed deleted and the validity or enforceability of any other provisions of the General Terms shall to the extent required be deemed to be deleted, and the validity and enforceability of any other provisions of this agreement shall not be affected.

17. ASSIGNMENT

17.1 The General Terms are between you and us. We may transfer or assign our obligations to you under these terms (for example to another of our companies or to third party companies in the event of business sale), but you cannot.

18. ENGLISH LANGUAGE VERSION

18.1 To the extent that these General Terms are provided any in language other than English, this will be for reference only. In the event of any differences between the English version of these General Terms and any non-English versions, the English language version shall prevail.

19. ENTIRE AGREEMENT

The General Terms (as amended from time to time) amount to the entire agreement between us with respect to the Game.

20. GOVERNING LAW

20.1 We are located in and governed by the laws of Malta.
20.2 You agree therefore that, unless mandated otherwise by law, these General Terms shall be governed by the laws of Malta and that each of us shall be subject to the jurisdiction of the courts of Malta.